Last updated: 19 August 2026
1. Who we are
SOS Security Services Ltd (“SOS Security”, “we”, “us” or “our”) is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or submit an enquiry through our website.
SOS Security Services Ltd
10c Campus Road
Listerhills Science Park
Bradford
BD7 1HR
United Kingdom
Website: sossecurity.biz
Email: [email protected]
For the purposes of UK data protection law, SOS Security Services Ltd is the data controller in respect of personal information collected through this website.
2. Information we may collect
When you use our website or contact us, we may collect information including:
- your name;
- company or organisation name;
- email address;
- telephone number;
- information you provide when requesting a quotation, site survey or information about our services;
- correspondence between you and SOS Security;
- technical information associated with your use of the website, such as IP address, browser and device information; and
- cookie and consent preferences.
Please do not submit sensitive or unnecessary personal information through our general website enquiry forms.
3. How we collect your information
We may collect personal information when you:
- complete a contact, quotation or site survey form on our website;
- contact us by telephone or email;
- correspond with us regarding our services; or
- use or browse our website.
Certain technical information may also be collected automatically by our website, hosting provider, security systems and cookies.
4. How we use your information
We may use personal information to:
- respond to enquiries;
- provide quotations and arrange site surveys;
- communicate with prospective and existing clients;
- provide and administer our services;
- maintain records of business communications;
- operate, maintain and secure our website;
- investigate technical or security issues;
- comply with legal and regulatory requirements; and
- establish, exercise or defend legal claims where necessary.
We will not sell your personal information.
5. Lawful basis for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests – where processing is reasonably necessary for operating our business, responding to enquiries, maintaining business records, protecting our systems or communicating with clients and prospective clients, provided those interests are not overridden by your rights.
Legal obligation – where we are required to process information to comply with a legal or regulatory obligation.
Consent – where we specifically ask for your consent, for example for certain non-essential cookies. Where processing is based on consent, you may withdraw that consent.
6. Contact and quotation enquiries
When you submit an enquiry through our website, we use the information you provide to understand your requirements and respond to you.
We may contact you using the details supplied where this is necessary to deal with your enquiry, arrange a survey, prepare a quotation or discuss the services you have requested.
Providing information through our enquiry forms is voluntary. However, if you do not provide sufficient contact or enquiry information, we may be unable to respond to or process your request.
7. Sharing your information
We do not sell or rent personal information.
Where reasonably necessary, information may be shared with trusted service providers that support the operation of our business or website, such as:
- website hosting and IT providers;
- email and communications providers;
- website form and security service providers;
- professional advisers; and
- contractors or service providers where necessary to deal with your enquiry or provide an agreed service.
We may also disclose information where required by law, regulation, court order or a competent authority.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
8. International transfers
Some technology and service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and complying with legal, accounting or regulatory requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
When personal information is no longer required, it will be deleted, anonymised or securely disposed of as appropriate.
10. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies may require your consent.
When you first visit our website, you can accept or deny optional cookies and manage your preferences through our cookie consent banner.
For further information about the cookies used on this website, please see our Cookie Policy (UK).
You can change or withdraw your cookie preferences using the Manage Consent option available on the website.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no website, email transmission or internet-based system can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing;
- object to certain processing;
- request transfer of your information where applicable; and
- withdraw consent where we rely upon consent.
Not all rights apply in every circumstance.
If you wish to exercise a data protection right, please contact us using the details given in this Privacy Policy.
We may need to verify your identity before processing a request.
13. Right to object
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.
You also have the right to object at any time to the use of your personal information for direct marketing purposes.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Information Commissioner’s Office
The ICO confirms that a privacy notice should tell people about their right to complain to the supervisory authority.
15. Links to other websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those websites before submitting personal information to them.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.
The latest version will be published on this page with the date of the most recent update.